General information about your home

Appliances warranties

As soon as you move in, you should register all appliances directly with the manufacturer to activate your guarantee.

Complete and return the warranty card, which is usually included with the instruction pack for each appliance, to ensure you’ll be covered if things go wrong.

If any of your appliances develops a problem within the first two years, contact our Customer Care team on the number in your welcome pack first to check if it is an installation fault. If not, you’ll need to contact the manufacturer to put it right.

Central heating system

Your new home is heated by a hot water central heating system linked to a boiler.

You can easily adjust the temperature using the main thermostat. With the exception of the hall radiator, which works off the main thermostat, you can also adjust the temperature of individual radiators.

Our videos explain more about controlling your central heating system:

Your boiler comes with a two-year warranty, provided you have it serviced by a Corgi-registered plumber after 12 months. If it breaks down in the second year of the warranty, our plumber will need to see your service certificate before they can carry out any work.

Telephone points

There are a number of telephone points installed in your new home. Before you can use your phone, you’ll need to contact a telephone provider to get your phone line and extension points connected.

Television points

No aerials have been fitted in your new home. Co-axial cables are located in the loft ready for when you have an aerial connected.

Drainage

Flushing disposable nappies and wipes down the toilet, or pouring rice and cooking fat or oil down the sink, can result in blocked drains.

Calling someone out to clear a blocked drain can be an expensive business, so make sure you dispose of these items properly.